FREQUENTLY ASKED QUESTIONS

What is a direct replacement water heater?

Direct Replacement Water Heater means the new water heater is the same gallon size, fuel type, and vent type as your existing water heater. It does not have to be the same brand to qualify for direct replacement. 

What if I don't have a direct replacement water heater?

Simple. HotWaterMN.com will get you a quote ASAP. Our goal is to provide hassle-free and worry-free service and one way we do that is by providing straight forward and up-front pricing. Whether the price is on HotWaterMN.com or you need a quote, we will always be up-front with you and as always, every price or quote comes with our

Why do I have to submit pictures of my old water heater?

Submitting a full view water heater picture and model no. picture allows HotWaterMN.com to confirm whether you have a direct replacement water heater or not. The last thing we want is to show up unprepared or worse yet, have a surprise change to the cost of your install once we arrive to your home. The better your pictures are, the more confident we can be in your pricing.

Is HotWaterMN.com licensed in my area?

HotWaterMN.com is powered by Blue Sky Mechanical who has a Minnesota Plumbing Contractor's License #PC646400. This license allows us to provide service in any city in Minnesota with the exception of The City of Minneapolis and The City Saint Paul. The Customer Information form at checkout has all the available zip codes in our service area. If yours isn't on tat dropdown list, please call or email to check with us.

How long is the warranty?

Every water heater we install comes with a manufacturers warranty. Please refer to the                              page fore more information.

Who do I contact for my warranty?

Unlike the big box stores and other online retailers, you can contact HotWaterMN.com directly. We take pride in providing a hassle-free warranty experience. We only install the highest quality professional grade water heaters built to last but in the unlikely event you have an issue, give us a call and we will replace your water heater, remove the defective water heater and handle all the paperwork for you. All you have to do is sit back and enjoy your hot water! Other stores direct you to the manufacturer which adds 3-4 steps and potential delays to the process. HotWaterMN.com takes care of EVERYTHING for you.

How do I know if I have an Electric or Gas water heater?

Usually the water heater will have a sticker declaring the type. i.e. "Electric Water Heater", "Natural Gas Water Heater", "Propane Water Heater". These stickers also usually include a model number, gallon size and other identification. The pictures you submit will allow our experts to determine which type of water heater it is. If for some reason, you selected the wrong water heater at checkout, we will contact you to make sure you get what you need and want.

How fast can you replace my water heater?

Once you submit the Customer Information form and purchase a water heater, HotWaterMN.com will contact you ASAP to setup your install. We can typically install your new water heater in 2-3 days while always leaving a little room in our schedule to install same day or next day in case of emergencies. It's impossible to guarantee but we do everything we can to get your new water heater install as fast as possible.